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Perhaps this will be resolved and I shall update this thread. I was on hold for 60 minutes and had to quit to go and do a task. The pleasant lady in sales said she would transfer me to phone technical support. But as I was about to relay that information to the support person, he ended the chat session! The lady in sales said that Encore is definitely included in Creative Cloud. I called them and asked the support guy to wait on the chat session until I had an answer. However, the support person told me I needed to contact sales. Well, I was having the chat on my laptop (running XP) and I guess the support person was also on XP so the case was proved! I think it would be better if Adobe showed the application (possibly greyed out) with a note that it cannot be installed on the PC that is viewing the page. If you view the same page under Windows 7 it does show Premiere Pro. If you view the page with XP (for example), it does not show Premier Pro because Premiere Pro works only on a 64 bit OS. Now on that page, Adobe has done something clever and stupid. To prove the point, the support person pointed me to this page: The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. A community-run subreddit for Adobe video editing apps including Premiere Pro, Premiere Rush, Premiere Elements, and Media Encoder. I spent 30 minutes on a chat session with Adobe support. Illustrator, Photoshop, and Premiere Pro all work fine. I have found that waiting or rebooting the PC does not fix the problem. It appears this is a common problem, but there does not seem to be a common solution. "Congratulations! You have successfully connected to Adobe License Management Server." I had previously got the problem identified here:įollowing the recommendations fixed the problem, but still Encore has the same issue. Please relaunch the application and provide a valid serial number." "Adobe Encore CS6 cannot run in trial mode. The first time I try to run Encore, I get the two screens shown in that thread and repeated here: Other people have this problem too.I am running Windows 7 on a new Dell Vostro, have a subscription to Creative Cloud, have never installed a trial version of the software, and recently installed Premier Pro. This is beginning to look like corporate-scale fraud. "Pay up and we'll make this problem we created go away" sounds like a protection racket. Login to your Adobe account and confirm that you have CS6 registered there. The "revoked serial number" page has a button to "resolve this issue quickly" which just asked me to buy Creative Cloud which I cannnot do because I don't have internet. When I created an account to get individual help, the button was broken: if just said sign in to get help even though I was already signed in. Clicking the button just sends me back to the same page. I work at University of Wisconsin and I need the software I purchased through University of Wisconsin to work. I do not have internet in my studio and cannot simply upgrade to Creative Cloud. I even have a screen capture of the request code and activation code. I have a screen capture of the Adobe webiste giving me my serial number, which I printed at the time and have kept with the physical packaging. I have a separate email from University of Wisconsin directing me to an Adobe website to get my serial number, which I did. I have an invoice from University of Wisconin in my University email account. Did Adobe commit fraud against itself by issuing my serial number? Or is Adobe saying the University of Wisconsin sold me my software fraudulently? I do not how Adobe's statement on revoked serial numbers applies to me, that "Adobe blocks serial numbers that are known to have not been issued by Adobe, or are known to have been used fraudulently by unauthorized sellers to produce counterfeit software." I have a screenshot showing this serial number coming from Adobe, and the disks were purchased through University of Wisconsin. I first tried to re-generate an offline activation code, and when this failed repeatedly, I tried to activate with a friend's mobile hot spot. I have been editing offline with this installation for years, but on needing to re-install now in late 2019, I am told my serial number has been revoked. My software activated through Adobe this way. My coupon code redeption date was Jul-17-2012. To do so I took a coupon code off the physical packaging which I still have, was sent a serial number by Adobe, I used the serial number to install, generated an activation code, and entered a response code. I do not have Internet in my studio, and I completed the activation process offline. I purchased the software in 2012 and I have the physical packaging. The software was purchased through the University of Wisconsin using an educator's license. I recently needed to re-install Adobe CS6 in MacOS Yosemite. I posted to this forum yesterday, but my post was deleted.
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